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DESIGN PORTFOLIO

Too often we solve problems that do not exist as we imagine them. True communication with the people we wish to help, without preconceptions, is how we begin to imagine a better world. These are my goals as a service designer and active participant in my community.

 

Below are a few of my favorite projects.

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Complete the Street


"In nature, designs that can't or won't respond to changing circumstances are eliminated quickly in extinctions or absorbed over time in an adaptive response."

-Maggie Macnab, Design By Nature

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Complete the Street


"In nature, designs that can't or won't respond to changing circumstances are eliminated quickly in extinctions or absorbed over time in an adaptive response."

-Maggie Macnab, Design By Nature

Complete the street

Project 1

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Street safety had become a major issue for the residents of Provo, Utah after a number of people had been injured and even killed while walking and cycling. We needed to consider how we could better design a community that integrated the needs of cyclists, pedestrians, and automobile drivers.Working with municipal departments and a coalition of community organizations and activists, we organized an event to prototype a complete street at the scale of three city blocks over the course of a weekend. We approached the event with the idea that it would be an experiment in service design with multiple levels of co-creation. Initially we worked with city employees to design the experiment, but then allowed members of the community to also engage in the co-creation process by engaging with the prototypes and providing feedback on their experiences. I created a report on the event that was used to leverage further tactical urbanism efforts in the community. Provo’s City Council has since approved funding to permanently install successful prototypes from the experiment.  

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The Office of New Urban Mechanics


 

"The man who wears the shoe knows best... where it pinches, even if the expert shoemaker is the best judge of how the trouble is to be remedied."

-John Dewey

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The Office of New Urban Mechanics


 

"The man who wears the shoe knows best... where it pinches, even if the expert shoemaker is the best judge of how the trouble is to be remedied."

-John Dewey

Office of New Urban Mechanics

Project 2

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The Utah Valley Office of New Urban Mechanics (ONUM) serves as a civic innovation hub, rapidly prototyping new ideas for cities in our service region to radically improve the quality of community services and engagement. As a founding member of the office, I worked to legitimize design methodologies in the public sector through our diverse projects. They ranged from rebranding local communities to benchmarking municipal offices and civic resources. Aside from being a consultancy, ONUM is a social enterprise. This means that we used our profits to run civic innovation projects throughout the community.

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Playstreet Provo


"...Why don't we see more success stories like the IPod? The Prius? MTV and EBay? The answer... is that we need to return human beings to the center of the story. We need to put people first."

-Tim Brown, Change By Design

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Playstreet Provo


"...Why don't we see more success stories like the IPod? The Prius? MTV and EBay? The answer... is that we need to return human beings to the center of the story. We need to put people first."

-Tim Brown, Change By Design

Playstreet Provo

Project 3

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Playstreet Provo was originally conceived as the result of an empathy study by the Office of New Urban Mechanics. A number of pain points were discovered as we interviewed people in the downtown area of Provo, Utah. Young families were a significant demographic, of the city at large, who felt downtown Provo was unfriendly to family and children. Through a process of group brainstorming and rapid prototyping we came up with the idea of an open street event that would introduce families to the downtown area in a fun, family friendly way.  Over the next few months we worked to make this idea a reality. Overcoming bureaucratic and cultural hurdles, the inaugural event was a huge success attracting over 6,000 residents. Playstreet Provo has since been held for a second time.

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Housing Solutions Work Group


"Design creates culture. Culture shapes values. Values determine the future."

-Robert L. Peters

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Housing Solutions Work Group


"Design creates culture. Culture shapes values. Values determine the future."

-Robert L. Peters

The Housing solutions work group

Project 4

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In an effort to create more affordable housing in Utah County, United Way, other non-profits and private business leaders came together in what was called the Housing Solutions Work Group. Representing the Utah Valley Office of New Urban Mechanics, I oversaw content testing and formulation for the project. The major obstacle affordable housing development faced in Utah County was the community's wariness of the very term "affordable housing." As a consultant, I worked to find culturally acceptable ways to articulate the need for and benefits of affordable housing through a number of qualitative methods.

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Read A Difference


"It is a moral obligation because each person's well-being and ultimately happiness arises from knowledge, skills, and worldviews that good education provides. It is also an economic imperative because the wealth of nations depends as never before on know-how."

-Pasi Sahlberg, Finnish Lessons

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Read A Difference


"It is a moral obligation because each person's well-being and ultimately happiness arises from knowledge, skills, and worldviews that good education provides. It is also an economic imperative because the wealth of nations depends as never before on know-how."

-Pasi Sahlberg, Finnish Lessons

Read A Difference

Project 5

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In collaboration with Utah Valley University's School of Education, I oversaw the Office of New Urban Mechanics (ONUM) work to increase students' motivation to read at Provo's Westridge Elementary. With this goal in mind, the Read-A-Difference project was born. Read-A-Difference used a difference in difference research design to test whether training teachers in the latest research on student literacy, and then allowing them to create their own reading programs, improved their students' reading skills. As part of the treatment, I organized an event for the students to here from and meet New York Times best selling author, Brandon Mull.

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Joaquin Improvement Association


"National policies, large programs, and big intentions may help set the tone for local empowerment efforts, but they are only as good as the organization and commitment of the local community."

-Stephen Goldsmith, Putting Faith In Neighborhoods

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Joaquin Improvement Association


"National policies, large programs, and big intentions may help set the tone for local empowerment efforts, but they are only as good as the organization and commitment of the local community."

-Stephen Goldsmith, Putting Faith In Neighborhoods

Joaquin improvement Association

Project 6

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Many of the residents in Provo, Utah's Joaquin Neighborhood had common goals regarding the aesthetics and safety of our neighborhood. These included plans for the preservation of historic resources and the eventual development of a neighborhood greenway. In order to make our ideas a reality, we built bridges with the municipal government and worked to develop a neighborhood plan that would become the model for other neighborhoods in the city. The plan would go on to win the National Association of Planners award for the state of Utah in 2014. This plan would act as a foundation from which to move forward for future efforts in the community and neighborhood. These efforts ranged from tactical urbanism projects to advocating for legislation and policy at city meetings.

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Policy Hacking Lab


"When one becomes empty of the assumptions, inferences, and judgments he has acquired over the years, he comes close to his original nature and is capable of conceiving original ideas and reacting freshly."

-Stewart W. Holmes and Chimyo Horioka, Fifteen Zen Tenets

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Policy Hacking Lab


"When one becomes empty of the assumptions, inferences, and judgments he has acquired over the years, he comes close to his original nature and is capable of conceiving original ideas and reacting freshly."

-Stewart W. Holmes and Chimyo Horioka, Fifteen Zen Tenets

Policy Hacking Lab

Project 7

RETURN HOME

Policy and legislation tends to be created in a vacuum, independent of input from the citizens who will be most affected. This results in unclear and inappropriate mandates that are difficult for public servants to fulfill and bring about widespread frustration. Alternatively, running legislation through the design process can allow for the needs of all citizens to be more appropriately addressed and represented.

Using elements of the user centered design process, the Utah Valley Office of New Urban Mechanics(ONUM) created a methodology for analyzing and improving potential legislation. ONUM partnered with Utah State Senator Deidre Henderson to pilot the program. She had us first assess whether public school students being required to pay for their participation in school activities was a widespread problem. Having ran the issue through the design process, it became clear that it was unique to the senator’s personal observations, and we were able to prevent the creation of unnecessary legislation.